PRIVACY NOTICE

At Pesto, we are committed to protecting the privacy of our website users and customers. This privacy policy is designed to inform you about how we gather and use your personal information.  Furthermore, we are committed to complying with the General Data Protection Regulations (GDPR), this policy explains to you what personal information we collect from you, why we collect it and how we will use it.  What is our legal basis for doing this.  As well as who we share your personal information with and why.  Finally, we will explain to you what your rights are under GDPR.

Privacy Notice was last updated on 14th May 2018

 

Pesto Restaurants (Pesto) are committed to complying with the General Data Protection Regulations (GDPR).  Looking after the personal information you share with us is very important, as such we want to let you know, how we use your personal information to offer you a better and more personalised restaurant experience, as well as reassuring you that your personal information you share with us is kept safely and a secure.

Pesto Restaurants Limited for the purpose of this is the Data Controller –  a controller determines the purposes and means of processing personal data, we can be contacted at Pesto Restaurants Unit 14, Wharfside Business Park, Irlam Wharf Road, Manchester M44 5PN

Pesto Restaurants Limited Reg number: 05162378

WHAT INFORMATION WE COLLECT FROM YOU

Information you give us

When you visit our website or correspond with us by phone, email or in writing we collect basic contact information from you.  This includes when you sign up to our online newsletter on our website, book a table in one of our restaurants, make a reservation in our hotel, enter a competition, complete feedback or a survey, apply for a job, register to use free Wi-Fi in one of our locations.

The information you provide us with is basic personal information such as;

Name / email address / phone number / date of birth

 

The Information we collect automatically when you visit our website.

In order to undertake website personalisation, we will also gather information about the device you use to access our site (mobile and desktop) this may include your IP address.  For further information about our cookies and tracking please see our Cookie Notice

When you visit our restaurants, Pesto uses CCTV for security monitoring purposes.

Information about young people

We welcome children and young people into our restaurants and to our online services, and we take extra care about handling information about young people, which is why our website, reservation systems and purchasing services are intended for users aged 16 years and older.   If you provide information to us about children under 16 years of age, then you confirm you are the parent or guardian or have the consent of the parent or legal guardian to do so.

HOW DO WE USE YOUR INFORMATION?

The GDPR sets out that we may collect and share your personal data, only when we have a reason to do so.  GDPR says we have one or more of the following reasons to do so and share this information with you.

  • Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your Directory catalogue.
  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
  • Legitimate Interests – this means the interests of Next in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

 

Set up a new restaurant booking
Legitimate Interest           Explanation: Manage your booking, and to reconfirm your booking.

Undertake website personalisation and administration
Legitimate Interest           Explanation: Improving customer interaction with our website.

Marketing communications
To inform you of special offers, promotions, new menu and other exciting news about Pesto
Legitimate Interest           Explanation: Developing products, services, and designs that attract and retain customers

 

We retain your personal information only for as long as in necessary in order to fulfil the service you requested. To make future purchases easier, to tell you about other products or services that may be of interest to you, and to understand customer behaviour better.

Where appropriate we retain your personal information for as long as is necessary to meet our lega obligations for reporting – for example retaining financial records for up to seven years.

When your information is no longer required we delete this securely.

 

WHO WE SHARE YOUR PERSONAL INFORMATION WITH AND WHY.

Pesto works with a number of trusted third parties, businesses, and suppliers to provide you with the high standard in service, and food you would expect from us.

.  Where we outsource any of our business needs to third parties, we will always ensure they have the same values as us, and if we do share your data with them it will only be for the purposes of Pesto business, and only the minimum amount of personal information will be shared. Some examples of the categories of third parties we share your personal data with include

IT companies.
Our website, and other business systems are supported with assistance from business specialists in these fields.

Payment processing
Pesto, use industry leading merchant service providers, in order for us to take payment and manage payments

Marketing Companies
Pesto, use marketing companies to support our business in delivery of electronic communication, conduct surveys, and reviews.

OTHER WEBSITES AND LINKS TO OTHER WEBSITES.

We may receive information about you from other websites.  For example, if you book accommodation trough an online travel agent.  Your use of their website will be subject to those websites’ own terms and conditions

Our site may contain links to other third-party sites. Please note that once you visit a third-party site our privacy and cookies policy is no longer in effect and you are subject to that website’s privacy policy.

WHAT ARE YOUR RIGHTS

You have the right to request the following from us, these are your Data Subject Rights

  • Right to Erasure – at anytime you can request us to delete your personal information.
  • Right of access, to request your personal information and how we process it
  • Right to rectification, if we have something wrong let us know and we will correct any inaccurate information.
  • Right to restrict processing. To restrict Pesto from processing your personal information
  • Right to object

To request any of the above you can write to The Data Controller – Unit 14, Wharfside Business Park, Irlam Wharf Road, Manchester M44

or email pesto@pestorestaurants.co.uk

You also have the right to appeal or lodge a complaint, if you feel we have not met your request, or are concerned in anyway about the way we are handling your data.  We would ask you to contact us in the first instance, as we will always do as much as we can to fix any issues or concerns you may have.  The regulator to raise your complaint with, can be contacted via the Information Commissioners Office (ICO) www.ico.org.uk

 

 

Cookies

Like many companies, we use ‘cookies’ and web server logs to collect information about how our website is used. Cookies are small files that are sent to your web browser and stored on your computer’s hard drive. You can also set your web browser to keep you informed of cookie placement requests or to decline cookies completely. You can remove cookies by following directions provided in your Internet browser’s help file. However, if you select this setting, you may be unable to access certain parts of the website.

For more information about cookies, please visit http://www.allaboutcookies.org/cookies/

Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website and any download errors.

Website Analytics

In addition to the ‘cookies’ described above, the Website also uses Google Analytics (a web analytics service provided by Google, Inc). Google Analytics uses ‘cookies’, which are small text files placed on your computer, which help the Website analyse how you and other users use the Website.

The cookie then compiles information about your use of the Website which may include information such as:

Your IP address; the internet browser and language you use; timings of when you accessed the Website and how long for; as well as page preferences. This information is collated and stored by Google on their servers.

Google will use this information to evaluate your use of the Website, compile reports on website activity for website operators and help provide other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or when certain third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by changing the appropriate settings on your Internet browser, however, please note that if you do this, you may not be able to use all functions of the Website. By using the website, you agree to Google’s collation of data about your visit as explained above.

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